Reset your Sky box
- Turn off your Sky box directly at the mains.
- Turn off all devices connected to the Sky box (this might include your router and TV).
- Check that all the lights on the Sky box have completely disappeared.
- Leave the box and connected devices off for a few minutes.
- Switch your devices back on.
If the reboot was successful, the light on your Sky box will be green, and you will be greeted by the Sky welcome channel.
If this hasn’t solved the issue and your box still isn’t working, try updating the software on your Sky box.
See our Article on Updating your Skybox, or got to https://www.sky.com/help/articles/sky-box-problems
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article